Delivery and Returns

DELIVERY

UK, Northern Ireland, Highlands, Islands, Channel Islands:

FREE delivery on ALL orders. 

Standard free shipping is automatically applied at checkout based on basket weight.  The service will be either Royal Mail or DPD* on a 3-5 working day.

You can upgrade to a DPD* 1-2 day service for £5.95.

*DPD will automatically send customers a tracking reference to their email address when their order leaves our warehouse.

 

Heavenly Feet Zone 1:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

Orders will be sent Royal Mail on a standard International packet service.  Prices are automatically assigned based on product weight and box size:

1kg = £5.95 | 1-2kg = £8.95 | 2-3kg = £11.95 | 3+kg = £14.95

 

Heavenly Feet Zone 2:

All other Countries not listed in the above 2 categories.

Orders will be sent Royal Mail on their standard International packet service.  Prices are automatically assigned based on product weight and box size:

1kg = £11.95 | 1-2kg = £15.95 | 2+kg = £24.95

 

We reserve the right to change the carrier method if weights/pairs restrict the use of the chosen carrier.

 

RETURNS

Items can be returned providing they are in an unused/unworn condition with all original packaging and tags, within 21 days of receiving your order.

Items can only be returned for a refund, we do not currently offer exchanges.  All refunds are made less any carriage charge paid for delivery.

PLEASE NOTE THAT WE DO NOT COVER THE COST OF RETURNING YOUR ORDER.

UK Mainland orders can be returned using the supplied DPD returns label.  Please follow the instructions on the label to return your item via a local drop-off point.  Please note that if you use this label we will deduct £3.95 from your refund.

You do not have to use this label and can return your order via your own carrier if preferred.

Please return orders to:

Heavenly Feet Returns
LEMONPATH
Unit 1, Wanlip Road
Syston
Leicester
LE7 1PD

 

 These terms were last updated: 17/05/2019