Delivery and Returns

 

DELIVERY

 

COVID -19 DELIVERIES

During the Covid-19 period we are delivering to you as normal. As we adapt to the new government guidelines for our teams across the business to ensure their health and safety, we may have the occasional delay but want to reassure you we are working hard to keep these to a minimum. If you do encounter any problems don't hesitate to get in touch and we will do our very best to help. 

 

CONTACT FREE DELIVERY

During the COVID-19 outbreak your deliveries to you are now contact free -

  • No one will ask you to sign any documents or pass you any electronic devices
  • Your delivery will be placed on your doorstep. The driver will knock on your door and step back for you to open the door and allow you to collect your parcel without any physical interaction.
  • If you do not answer the door your parcel will be returned to us as normal.

 

UK, Northern Ireland, Highlands, Islands, Channel Islands:

FREE delivery on ALL orders. 

Standard free shipping is automatically applied at checkout based on basket weight.  The service will be either Royal Mail or DPD* on a 3-5 working day.

You can upgrade to a DPD* 1-2 day service for £5.95.

*DPD will automatically send customers a tracking reference to their email address when their order leaves our warehouse. 

Please note if placing your order on a Friday, Saturday, Sunday or Bank Holiday orders will be sent on the Next Working Day and we cannot therefore guarantee the 1-2 day DPD service.

 

Heavenly Feet Zone 1:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

Orders will be sent Royal Mail on a standard International packet service.  Prices are automatically assigned based on product weight and box size:

1kg = £5.95 | 1-2kg = £8.95 | 2-3kg = £11.95 | 3+kg = £14.95

 

Heavenly Feet Zone 2:

All other Countries not listed in the above 2 categories.

Orders will be sent Royal Mail on their standard International packet service.  Prices are automatically assigned based on product weight and box size:

1kg = £11.95 | 1-2kg = £15.95 | 2+kg = £24.95

 

We reserve the right to change the carrier method if weights/pairs restrict the use of the chosen carrier.

 

RETURNS

During the Covid-19 outbreak we are extending our returns period to 8 weeks ( 56 days ) PLEASE NOTE this extended period comes into force from Thursday 19.03.2020 until further notice. 

Items can be returned providing they are in an unused/unworn condition with all original packaging and tags, within 56 days of receiving your order.

Items can only be returned for a refund, we do not currently offer exchanges.  All refunds are made less any carriage charge paid for delivery.

PLEASE NOTE THAT WE DO NOT COVER THE COST OF RETURNING YOUR ORDER UNLESS PROVEN FAULTY.

UK Mainland orders can be returned using the supplied DPD returns label.  Please follow the instructions on the label to return your item via a local drop-off point.  Please note that if you use this label we will deduct £3.95 from your refund.

You do not have to use this label and can return your order via your own carrier or with Royal Mail if preferred.

Please return orders to:

Heavenly Feet Returns
LEMONPATH
Unit 1, Wanlip Road
Syston
Leicester
LE7 1PD

 

 These terms were last updated: 22/01/2020