DELIVERY  

Please note that we are unable to cancel or change an order once placed.  Please ensure you have selected the correct size and delivery address before checkout.

UK, Northern Ireland, Highlands, Islands, Channel Islands:

We offer FREE delivery on the majority of orders.  A small amount of our products have a £2.95 shipping charge applied - this is shown in the product description on our product pages. 

FREE DELIVERY is automatically applied at checkout.  The courier service will be the new EVRI (DHL) HOME DELIVERY SERVICE. 

This Service is tracked and you will receive an email from the carrier with your tracking reference. We aim to deliver within 48 hours of despatch. Total delivery time is dependent on despatch time plus shipping time.  Please be aware delivery may be 3-5 working days, depending on the day/time you order and your delivery location.

You can update your delivery preferences via the Evri website or app to arrange a more convenient delivery or safe place. The Evri app is available to download from the Apple App Store and Google Play Store.

• We may substitute EVRI (DHL) for Royal Mail on Highlands/Islands deliveries.
• Orders placed Monday to Thursday and Friday up to 2pm we aim to ship same day.
• Orders placed on Friday after 2pm and on weekends/Public Holidays we aim to ship next working day. 
  

We also reserve the right to change the carrier method if weights/pairs restrict the use of our current carrier.

RETURNS - NON FAULTY 

Items can be returned providing they are in an unused/unworn condition and with all original packaging and tags, within 28 days of receiving your order. Please note for non-faulty items we do not cover the cost of general returns. Heavenly Feet are unable to provide postage labels. 

• Please choose a carrier of your choice and within your budget for any returns.
• Items can only be returned for a refund, we do not currently offer exchanges.
• Please include a copy of your dispatch note with your return,
• Please allow 14 working days from date of receipt for the return to be processed.
• Keep a proof of postage / tracking details until your refund is processed.

TRUCKLINK EU

Heavenly Feet Returns
Unit 3A

Mill Lane Industrial Estate

Glenfield

Leicester

LE3 8DX

 

 

RETURNS - FAULTY

If you believe you have received a faulty item, please email our customer care team at enquiries@heavenlyfeet.co.uk including a description of the fault and a clear image of the fault and outsole.

Once we’ve received the images, our team will be happy to review the issue and advise you on the next steps, including an address to return the faulty item too.

PAY-IN-3 / KLARNA

If you purchased using deferred payment like Pay-In-3 or Klarna, please note that deferred payment(s) may still be taken even if the item has been returned. All payments will be refunded when the return is processed.

 These terms were last updated: 08/10/2026