Delivery and Returns

 

DELIVERY

 

COVID -19 DELIVERIES

During the Covid-19 period we are delivering to you as normal. As we adapt to the new government guidelines for our teams across the business to ensure their health and safety, we may have the occasional delay but want to reassure you we are working hard to keep these to a minimum. If you do encounter any problems don't hesitate to get in touch and we will do our very best to help. 

 

CONTACT FREE DELIVERY

During the COVID-19 outbreak your deliveries to you are now contact free -

  • No one will ask you to sign any documents or pass you any electronic devices
  • Your delivery will be placed on your doorstep. The driver will knock on your door and step back for you to open the door and allow you to collect your parcel without any physical interaction.
  • If you do not answer the door your parcel will be returned to us as normal.

 

UK, Northern Ireland, Highlands, Islands, Channel Islands:

FREE delivery on ALL orders. 

Standard free shipping is automatically applied at checkout based on basket weight.  The service will be either Royal Mail or DPD* on a 3-5 working day.

You can upgrade to a DPD* 1-2 day service for £5.95.

*DPD will automatically send customers a tracking reference to their email address when their order leaves our warehouse. 

Please note if placing your order on a Friday, Saturday, Sunday or Bank Holiday orders will be sent on the Next Working Day and we cannot therefore guarantee the 1-2 day DPD service.

 

Heavenly Feet Zone 1:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

Orders will be sent Royal Mail on a standard International packet service.  Prices are automatically assigned based on product weight and box size:

1kg = £5.95 | 1-2kg = £8.95 | 2-3kg = £11.95 | 3+kg = £14.95

 

Heavenly Feet Zone 2:

All other Countries not listed in the above 2 categories.

Orders will be sent Royal Mail on their standard International packet service.  Prices are automatically assigned based on product weight and box size:

1kg = £11.95 | 1-2kg = £15.95 | 2+kg = £24.95

 

We reserve the right to change the carrier method if weights/pairs restrict the use of the chosen carrier.

 

RETURNS

During the Covid-19 outbreak we are extending our returns period to 8 weeks ( 56 days ) PLEASE NOTE this extended period comes into force from Thursday 19.03.2020 until further notice. 

Items can be returned providing they are in an unused/unworn condition with all original packaging and tags, within 56 days of receiving your order.

 

Items can only be returned for a refund, we do not currently offer exchanges.

Orders can be returned using the self-addressed label supplied on the delivery note in your shoe box. Please follow the instructions carefully on the returns label. 

1 – Fill out your reason for return

2 – Include the despatch / returns note so we can process your refund.

3 – Keep your proof of postage / tracking details until your refund is processed.

We recommend you send your items back to us with tracking just in case. If you lose your returns label please return to the address below. If you have any problems at all just email us and we will be happy to help.

Please note we do not cover the cost of returns. We will refund your postage if your item is deemed faulty. 

Please return orders to:

Heavenly Feet Returns
LEMONPATH
Unit 1, Wanlip Road
Syston
Leicester
LE7 1PD

 

 These terms were last updated: 30/04/2020