Terms Of Use

Welcome to our Heavenly Feet terms and conditions. By using our website to purchase products you are deemed to have read, understood and agree to these terms and conditions.

Heavenly Feet may make changes to these terms and conditions at any time by posting changes online. Please review these pages regularly to ensure you are fully aware of any changes made and how these affect the use of our website.

Your continued use of our website after any changes have been posted means that you agree to be legally bound by the revised terms and conditions as updated or amended.

Heavenly Feet is a trading name of Silentnight Footwear Limited, registered in the United Kingdom. Company registration number: 03294012.

Heavenly Feet makes no warranty to anyone that places an order from outside the United Kingdom that this website complies with any non-United Kingdom laws or regulations and no local promotions will apply to products detailed on this website.

Heavenly Feet does not warrant that functions contained within this website or its contents will be uninterrupted or error free, that defects will be corrected, or that Heavenly Feet or the servers that make the website available are free of viruses or bugs.

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

We respect your right to privacy and put in place all necessary measures to keep secure any personal information you may give us whether verbally, written or electronically sent. We aim to offer total peace of mind when viewing or shopping with Heavenly Feet.

Heavenly Feet are PCI DSS compliant.


A contract will be deemed to have taken effect only when an order has been placed and payment has been authorised. At this point you will automatically be sent a confirmation email detailing your order and the order will be printed at our warehouse for picking, packing and dispatch.

Where payment is received other than electronically a contract will only take effect when funds have cleared and are shown in our account. At this point we will confirm the order by email or standard postal mail and the order will be printed at our warehouse for picking, packing and dispatch.


All prices are quoted in UK pounds sterling (£GBP) and are inclusive of VAT (value added taxation) at the current rate of 20% (where applicable). An alteration to this VAT rate, currency fluctuations or inflationary cost increases may cause prices to change.

Heavenly Fee website offers customers the opportunity to see the order value in their local currency. We use daily spot rates to do this so the actual final price may vary once the transaction is completed.

If your order is being sent to an EU member state then the selling price will include VAT. However, any custom duties or levies in your destination country will be your responsibility.

All prices quoted are for single products unless otherwise stated and are exclusive of delivery costs.

Whilst Heavenly Feet make every effort to ensure that prices and details featured on our website, in any printed media and on any advertising or promotional material are correct, data entry errors, human error, technical problems or malicious interference may result in inaccurate pricing, details or promotional offers being shown. In such cases Heavenly Feet will not be required to honour any such error or omission.


If a product is not available after ordering, we will inform you as soon as possible that this is the case. If a suitable alternative product is not found or the original product is no longer available or has been discontinued, we will action a full refund in-line with your chosen method of payment.


The colour reproduction of our products is a close representation the actual products colour may differ in appearance. We cannot accept any responsibility for variations in colour caused by the browser software or computer system settings used by you.


Heavenly Feet shall not be liable to you or deemed to be in breach of these terms and conditions by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control.

Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:

  • Act of God, explosion, flood, tempest, fire or accident;
  • War or threat of war, sabotage, insurrection, civil disturbance or requisition;
  • Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
  • Import or export regulations and embargoes;
  • Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);
  • Power failure or breakdown of machinery.


If you believe any information to be inaccurate, misleading or omitted on this website, please email contactus@heavenlyfeet.co.uk and provide full details of what you feel to be inaccurate, misleading or omitted and please include your contact details. We will then investigate and report accordingly. E&OE.


The content of all pages on the Heavenly Feet website including pictures, designs, logos, illustrations, photographs, written text and all other product or product related material are subject to copyrights, design rights and trademarks of Heavenly Feet or the brands featured on Heavenly Feet.

It is prohibited to copy, modify, distribute, reproduce, incorporate, publish or amend any aspect of these pages without prior written consent of Heavenly Feet or of any brands featured on Heavenly Feet.

You may copy, download and print extracts of the material on this website for the sole purpose of using the information to place an order with Heavenly Feet.


You have the right to cancel the purchase of an item or services without having to give a reason at any time within 14 calendar days, beginning, in the case of goods, on the day after you receive the goods, and in the case of services, beginning on the day after you purchase the services (This is the "Cancellation Period"). Please be aware that you will lose your right to cancel a contract for the provision of services during the cancellation period once we have commenced activation of the services or you use the services, whichever is the earlier.

If you do wish to cancel the contract, you must do so in writing by email at this address: contactus@heavenlyfeet.co.uk


Please be kind to the environment and use local recycling points to dispose of all your packaging waste. Card, paper and plastics can often be recycled at most recycling centres.


All our products conform to European and British safety standards. Please remember that regulations can only be a safeguard.

Please keep any products and packaging away from fire.

To avoid serious injury, choking or suffocation keep plastic bags, small objects and anything that could be considered harmful away from children and animals.