Shipping & Return

Returns

Thank you for purchasing from Heavenly Feet. If you need to return an item please ensure it is an unused, unworn condition and has all original packaging/labelling. Please send in suitable outer packaging to the below address, include a copy of your order number and reason for return. We do not currently cover the cost of return postage unless the item is proven faulty:

Heavenly Feet Returns
1 The Mill, Rectory Farm
East Farndon Road
Marston Trussell
Leicestershire
LE16 9TU

Delivery and Risk

Unless Heavenly Feet and their customer agree otherwise, delivery of goods should be without undue delay and within 30 days.

Risk passes from Heavenly Feet to customer when the goods are delivered unless the courier is one not offered or named by Heavenly Feet as an option, but chosen and arranged by the customer. In this case risk passes to the customer when the item is delivered to the courier.

Cancellation Rights

For all off-premises and distance contracts, customers now have 14 calendar days from the date of receipt of goods to cancel. A cancellation request must be submitted in writing using the following form which Heavenly Feet will acknowledge receipt of. Alternatively the cancellation can be made by phone or email, but it must be a clear statement to cancel.

Customers must return their goods within 14 days of cancellation notice being made.

Heavenly Feet are able to withhold refunds until goods are returned (or evidence of the return is provided) and can reduce the amount of money refunded for goods returned which show evidence of use beyond handling necessary to see whether the goods are as expected.

Where customers cancel a contract, any ancillary contract (such as warranty or credit agreement) is automatically cancelled.

Heavenly Feet agree to refund the cost of goods, including any outbound delivery payment made by the customer, where a cancellation notification has been made within the 14 day period stipulated. Where the customer has chosen a higher cost of delivery than the standard option available, Heavenly Feet only have to refund the standard cost, not the higher cost of delivery.