|
PRIVACY POLICY
At certain times during the use of our website including registration; purchasing; catalogue request; free prize draw entry; promotional code redemption you will be asked to submit personal information about yourself in order to receive or use these services. Such information is important and enables us to provide you with the products or services that you require.
We know that you care how information we hold about you is used and shared and we appreciate your trust in us to conduct this carefully and sensibly.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
We act in accordance with all current UK legislation and aim to meet current UK Internet Best Practice Policies.
During the course of any visit to Heavenly Feet, the pages you view, along with a small text file known as a “cookie” are downloaded to your hard-drive. Please refer to Cookies for further details. Most websites download a cookie to your computer to allow the website publisher to do useful things like find out if the computer has visited the website previously. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Any information that is supplied by cookies can help to provide you with a better service.
The information we learn from our customers helps us to personalise and continually improve the shopping experience. We use this type of information to handle orders; deliver products and services; process payments; communicate with customers regarding orders, products, services and promotional offers; update our records; maintain accounts; display content and recommend products and services that might be of interest.
We also use this information to improve the Heavenly Feet website; to detect and prevent fraud or abuse of the website and to enable third parties to carry out technical, logistical or other functions on our behalf.
In general, the information you provide will only be used by Heavenly Feet and selected employees or third parties (where you have given explicit permission) to provide you with products and services you have chosen or where we are required by law to disclose this information. You choose whether to receive this information and have the right, at all times, to opt-out and thus be removed from any mailing list or promotional database that we have your name and/or details held on. Please refer to Opt-Out for further details. We will ensure that all personal information supplied to us is held securely and in accordance with the Data Protection Act 1988.
You have the right to request a copy of the personal information Heavenly Feet currently holds about you and to have any inaccuracies corrected. A copy of this information can be requested from Heavenly Feet at any time. To cover costs we levy a charge of just £2.50 for each request. Please send your request, enclosing a cheque or Postal Order to the value of £2.50 made payable to Heavenly Feet to the following address:
Heavenly Feet DATA REQUEST PO Box 8967 Market Harborough Leicestershire LE16 0EJ
COOKIES
When you enter the Heavenly Feet website, your computer will automatically be issued with a cookie. Cookies are simple text based files that identify your computer to our server. Cookies themselves do not identify the individual user, just the computer used. Most websites do this whenever a user visits their site in order to track website traffic.
Cookies will only record those areas of the site that you have visited and the duration of that visit. After your session has expired or once you log-off the Heavenly Feet website the information contained in the cookies is no longer available to us.
You have the opportunity to change the settings on how your computer manages cookies. You can set your computer to accept all cookies; to notify you when a cookie is issued or not to receive cookies at all. If you set your computer not to receive cookies, this means that personalised services can not be offered to you and unfortunately you will not be able to make a purchase from our website. This is because to make a purchase we will need you to register your purchase details on our website and a cookie is required to do this.
Don’t forget though, that you can still browse the Heavenly Feet website anonymously, even if your computer is set to reject cookies, until such a time as you register with us or begin the purchase process from our website.
OPT-OUT
When using the Heavenly Feet website, you will from time to time, be required to submit personal information or make a choice on whether to receive information or not. These choices will be clearly marked and you are under no obligation to submit your details at any time.
It remains your decision at all times to choose whether to opt-in to receive further information from Heavenly Feet and carefully selected third parties.
When requesting a catalogue or making a purchase we may ask you if you would like to receive further information by email or standard postal mail. If you agree to this request we will, from time to time, provide you with information on our products and services that we feel would be of interest to you. If you have previously registered your details with us, you can remove yourself from this list at any time, at no charge, via the member log-in area of this website.
We operate the Heavenly Feet website as we would like to be treated. As such, we only contact you when we feel the information is of specific interest or if there is a genuine need to contact you as a result of an order placed or enquiry received.
If you are not registered with us, but have requested to receive information and no longer wish to, simply contact us at, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will remove your details from our mailing list and our email mailing list immediately and at no charge.
In order to make a purchase from our website you will be required to submit selected information necessary to facilitate the purchase, fulfilment and delivery of products or services. The information you supply will be held on our secure server to which you can access this information at anytime via the member log-in area. Please refer to Security for further details.
The member log-in area also allows you to update incorrect information, to opt-in or out of receiving further information and to make a quicker online purchase using the information you have previously supplied. Your personal information remains secure and confidential at all times. Please refer to our Privacy Policy for further details.
|
SITE SECURITY
We take the security of our Heavenly Feet website very seriously. Our systems have been implemented to ensure that your personal information remains totally safe and protected.
The Heavenly Feet website is GeoTrust certificated which uses 256-bit encryption to ensure that our customers confidential information and transactions cannot be viewed, intercepted or altered.
Our online payment facility is provided by Secure Trading and uses encryption on payment pages which are hosted on HTTPS servers, which use the SSL protocol. Transactions are therefore secure and reliable.
We maintain physical and electronic safeguards in connection with the collection, storage and disclosure of information that can personally identify you. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
SPAMMING
This is where unsolicited emails are sent to you containing advertisements or marketing related materials without your consent.
Heavenly Feet does not send SPAM emails. Heavenly Feet ourselves use anti-spam tools to protect our employees from spamming. Sending emails without consent is illegal in many countries. Heavenly Feet will not use your personal information (including your email address) for direct-marketing or follow-up communications unless you have given us your express permission. This is called Opt-In consent.
The Heavenly Feet website gives you the opportunity to receive information from us via email. It also gives you the opportunity to remove yourself from any mailing list we may have.
All emails Heavenly Feet send have an Opt-Out facility to ensure you have complete control of how we can contact you and so that you can decide if you wish to receive information from Heavenly Feet or not.
