At certain times during the use of our website you will be asked to submit personal information about yourself in order to receive or use our services. Such information is important and enables us to provide you with the products or services that you require. We know that you care how information we hold about you is used and shared and we appreciate your trust in us to conduct this carefully and sensibly.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We act in accordance with all current UK legislation and aim to meet current UK Internet Best Practice Policies.


This is where unsolicited emails are sent to you containing advertisements or marketing related materials without your consent.

Heavenly Feet do not send SPAM emails. Sending emails without consent is illegal in many countries. Heavenly Feet will not use your personal information (including your email address) for direct-marketing or follow-up communications unless you have given us your permission. You retain the right to request to opt-out of any mailing list Heavenly Feet may hold at any time.


From 26/05/12 there were new requirements in EU law on the use of Cookies. Heavenly Feet now provide all visitors to our site an acceptance link. By clicking this link you agree to the use of cookies and our privacy policy. If you continue on the site without agreement the link will appear at regular intervals.

We use some unobtrusive cookies to store information on computers. Some of the cookies we use are essential, and the site will not work as expected without them. These cookies are set when you submit forms, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you are not happy with this, we will not set these cookies but some features may not work as a result.

By using our site you accept the terms of our Privacy Policy

When using the Heavenly Feet website, you will from time to time, be required to submit personal information or make a choice on whether to receive information or not. These choices will be clearly marked and you are under no obligation to submit your details at any time.

In order to make a purchase from our website you will be required to submit selected information necessary to facilitate the purchase, fulfilment and delivery of products or services. The information you supply will be held on our secure server.

The member log-in area will allow you to update incorrect information, to opt-in or out of receiving further information and to make a quicker online purchase using the information you have previously supplied. Your personal information remains secure and confidential at all times.

You can contact us at any time to have details we hold removed/deleted but in doing so any future purchases will require you to re-register to the website.



We take the security of our Heavenly Feet website very seriously. Our systems and procedures have been implemented to ensure that your personal information remains totally safe and protected. Heavenly Feet are PCI DSS compliant.

Our online payment facility is provided by BarclayCard who use high level encryption on all payment pages to ensure transactions are secure and reliable.

We maintain physical and electronic safeguards in connection with the collection, storage and disclosure of information that can personally identify you. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Additional Payments

Heavenly Feet warrant that they will not charge any additional payments without the explicit consent and agreement of the customer. All costs will be clearly displayed prior to the final payment being made.

Customers will not be liable for costs which they have not been told, pre-contract, about either on the product/payment pages or in our terms of trade.

Post contract phone contact

Where applicable no phone charges in excess of basic rate for post-contract phone queries will apply.