For security reasons we require all customer to register to place an order. This is for your security and helps us prevent fraud. Registration is quick and easy and once registered you can manage your account online at any time, simply by logging on to www.heavenlyfeet.co.uk

We have made the purchase process very simple and logical. You can shop in 3 main ways on Heavenly Feet. The first is “by brand”. The second is “by category”. The third is “by colour”. Alternatively on the home page you can select your brand from the “featured brands” listing.

Whichever method you choose, you then select your gender (if applicable) and you will be taken to a page of products. Simply select the product you like and you will be taken to that products page. On the product page, by selecting your size all colours available in that size are shown. Select your chosen colour and you will be taken to the main product page for that style and colour.

On this page you can read all about the product; see the product in different angles or enlarged and even find alternatives. If you are ready to buy, all you need to do is click the “add to basket” logo and one pair of your chosen product in the size and colour selected will be placed in your shopping basket ready to purchase. You can then continue to shop and add further items to your basket, or you can click to purchase.

If you have registered you will be prompted to log-on with your unique username and password. If you have not registered yet, you will be shown the registration screen.

Once logged-in and/or registered you can then follow the simple steps to place your order pressing continue and entering your payment details when prompted.

If you have any problems making a purchase please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If you are not sure of your current shoe size you can use our measurements to approximate your size. Measure each foot from heel to longest toe and use the largest of these measurements to find the millimetre size shown on our charts. From here you can then find your approximate UK; EU and US/Canada size.

Our charts provide a guide only. Please see our Size Guide for further details.

Unless specifically shown in a product or brand section all of our footwear is sold in whole sizes only.

Currently we do not offer wider fitting footwear. Some of our brands offer footwear that can accommodate a wider foot and these are designed with Velcro® tabs for easier access and additional width comfort and support.

Some of our styles are also more suited to a wider or larger foot. Where this is the case, we will clearly state this in the product description.

Heavenly Feet are a UK company.

All our products are listed in pounds sterling (GBP). If purchasing from outside the UK your card will be charged the final shopping basket amount in pounds sterling which will then be converted to your local currency by your bank.

Your card issuer may be able to help you with regard charges and cost of making a purchase in pounds sterling if required.

All prices shown on Heavenly Feet are inclusive of VAT (value added taxation) at the current rate of 15% where applicable.

We accept the following debit and credit cards as methods of payment:

• Visa

• MasterCard

• Switch / Maestro (UK)

• Solo  

• Visa Delta 

Unfortunately we are unable to accept this method of payment.

In exceptional circumstances we may be able to accept payment by cheque or postal order. Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it in the first instance and we will advise how to proceed.

Please double check the credit or debit card number, expiration date and CVV2 security code (last 3 digits on reverse of card) to ensure you have entered all details correctly.

Please check that you are using one of the following cards:

• Visa

• MasterCard

• Switch / Maestro (UK)

• Solo  

• Visa Delta

If you have entered all details correctly and are using a card from the above list and you are still unable to have your payment authorised, please speak to your card issuer.

Please accept our apologies if you have been unable to purchase from our site.

We do not currently accept payment by PayPal.

Please email us in the first instance at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will reply with details on how you can place an order.

• UK (excludes Channel Islands) – ALL ORDERS (<1.5Kg)

FREE UK DELIVERY All orders less than 1.5Kg will be sent via Royal Mail first class within 3 - 5 working days. We will aim to ship your order sooner, where possible.

If you are not available when your order is delivered, Royal Mail will leave a card detailing where and how to collect your order. You may be required to show proof of identity on collection.

• UK (excludes Channel Islands) – ALL ORDERS (>1.5Kg)

FREE UK DELIVERY All orders in excess of 1.5Kg will receive a FREE SHIPPING UPGRADE and will be sent via Interlink Express.

If you are not available when your order is delivered, Interlink Express will leave a card detailing where and how to collect your order. You may be required to show proof of identity on collection.

If you have any problems with your order or are unable to accept the delivery, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   for assistance. 

• Europe

We charge £7.50 for postage (per item) to Europe. All orders are sent via Royal Mail Small Packet or Parcel delivery. Please allow ten to twelve working days for deliveries within the EU. 

If you have any problems with your order or are unable to accept the delivery, please email for assistance.

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• The rest of the world

We charge £14.00 for postage (per item) to anywhere else in the world. All orders are sent Royal Mail Small Packet or Parcel delivery. Please allow twelve to fourteen working days for delivery and remember that you may have to pay import duties.

If you have any problems with your order or are unable to accept the delivery, please email for assistance.

For just £2.95 we offer a secure courier service for high value orders.

These orders will be shipped within 24-48 hours of receipt of order. Orders will be sent on a next working day before 3pm service (where possible). Orders received on Fridays, Weekends and Public Holidays will be shipped as soon as possible on the next working day.

Please be aware that your order could be delivered anytime between 8.00am and 3.00pm and you will be required to sign for the delivery. Interlink Express will email all customers at point of collection with anticipated delivery details so you can ensure someone is available to sign for your delivery.

This is a next working day service. Weekends and Public Holidays are not classed as working days, so orders received prior to, or during, these days will be sent on the next available working day.

You can select our UK express delivery service, as an additional purchase, at the checkout.

Please Note :

With Interlink Express, UK excludes Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles.Therefore UK Express Delivery is not available for Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles  

Unfortunately we do not currently offer this facility but we are investigating this as an option for the future.

In some circumstances an originally ordered product may not be available or the manufacturer may have changed the specification. In these circumstances we will endeavour to send an item as close to the original purchase as possible. If this item proves unacceptable please return to us in an as new condition within our 14 day home approval period for an exchange or refund. If we are unable to offer an alternative product that is close in specification or colour to the originally ordered product we will issue an immediate refund in-line with your chosen method of payment.

If we have mistakenly sent you an incorrect product, please accept our sincerest apologies. If you could email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   with details of the error we will arrange animmediate collection and re-delivery.

We have a 14 day home approval period. You may return unwanted goods within this 14 day period for a full refund (excluding the cost of return carriage). All goods returned must be in perfect condition, unused, unworn, unaltered and with all original packaging. If goods are returned outside our 14 day home approval period, we may choose not to accept the return or a charge may be levied on acceptance. Your statutory rights remain unaffected by our returns policy.

On very rare occasions an item can prove to be faulty. We have stringent quality controls to minimise the possibility of faulty goods but if an item you’ve received is proven faulty we will not hesitate to offer you a full refund; replacement or exchange of product. All goods returned as faulty will be inspected for manufacturing defects before a refund of postage and/or a refund or replacement of product is offered.

If you are resident outside the UK and wish to return an unwanted or faulty item, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it in the first instance. We will be happy to discuss the best course of action in order to handle your return promptly and efficiently.

We offer a very safe shopping environment. You can shop in complete confidence with Heavenly Feet and full details of the importance we place upon website and personal data security canbe found in our Security section.

We no longer offer a printed catalogue. We have a “virtual catalogue” by way of all our products and brands being shown on our new website and you can purchase from us anytime day or night in complete confidence. We hope to be able to offer a download catalogue option soon.

We are unable to accept orders by telephone. The Heavenly Feet website is very easy to use and is a fully functional transactional website so ordering from us is simple, safe and secure.

At the present time we do not offer a gift-wrap option, but we are looking at this as an additional charged for service, for the future.

A cookie is a small data file that is sent to your browser and is stored on your computers hard drive whenever you visit a new website. Most website browsers are set-up with cookies enabled so every website you visit can then send its own cookie to your computer. To protect your privacy, cookies themselves do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie it has sent to your computer, not the cookies sent by other websites. The reason websites like Heavenly Feet send cookies to your computer is so that you can use all the features of our website from creating an account to making a purchase. If cookies are disabled on your computer the Heavenly Feet website will be unable to recognise a cookie previously sent to your computer or if a new customer you will not be able to use all the features of our website. Further details on cookies and how they are used can be found in our Security section.

The best way to contact Heavenly Feet is by email. To make our site as user friendly as possible we now have just one email address for all website enquires This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   which you can email anytime day or night. It is not always possible to respond to every enquiry immediately, but we do aim to respond to all emails as soon as possible and no later than by the end of the next working day.