Frequently Asked Question

Can I Return My Product?

Yes. Please refer to Shipping & Returns for further details.

Please note that if you purchased your product from a retailer, your rights are against the retailer (the Company that sold you the product), not the manufacturer. You must make any claim against the retailer.  Further information can be found on Consumer Rights websites.

Do you have any shops?

Yes. We have an Outlet store in Market Harborough and a store in Dartmouth.

Heavenly Feet Outlet
Unit 7, 3 Manors Retail Park
Rockingham Road
Market Harborough
LE16 7BA
01858 433076

Heavenly Feet
17 Fosse Street
01803 833373 

Do I need to register to place an order?

No. You can check-out as a guest if you prefer, but registering is safe, quick and easy and allows you to access your personal account details anytime.

How do I place an order?

Once on a product page, select your size and colour and the site will advise if in-stock. If the item is in-stock, simply click ‘add to basket’ and then either continue shopping or click ‘checkout’ to proceed through payment.

How do I check my shoe size?

If you are not sure of your current shoe size you can use our measurements to approximate your size. Measure each foot from heel to longest toe and use the largest of these measurements to find the millimetre size shown on our charts. From here you can then find your approximate UK; EU and US/Canada size. Our charts provide a guide only. Please see our Size Guide for further details.

Do you sell ½ sizes?

Unless specifically shown in a product or brand section all of our footwear is sold in whole sizes only.

Do you offer wider fitting?

Currently where an item is wider-fitting this will be shown in the individual product description. Currently we do not offer separate width fittings.

What currency are your prices in?

Heavenly Feet are a UK based company so our base prices are GBP.

All our products are listed in pounds sterling (GBP). If purchasing from outside the UK your card will be charged the final shopping basket amount in pounds sterling which will then be converted to your local currency by your bank.

Do you charge VAT?

All prices shown on Heavenly Feet are inclusive of VAT (value added taxation) at the current rate of 20% where applicable.

What methods of payment do you accept?

We accept all major credit and debit cards excluding American Express. We also accept PayPal.

Why was my credit or debit card not authorised?

Please double check the credit or debit card number, expiration date, CVV2 security code (last 3 digits on reverse of card) plus the billing address to ensure you have entered all details correctly. A data entry error is the most common cause.

If all details are correct and the payment declines again, please contact your card issuer.

Please accept our apologies if you have been unable to purchase from our site.

Why are my goods different to those ordered?

In some circumstances an originally ordered product may not be available or the manufacturer may have changed the specification. In these circumstances we will endeavour to send an item as close to the original purchase as possible. If this item proves unacceptable please return to us in an as new condition within our 14 day home approval period for an exchange or refund.

If we are unable to offer an alternative product that is close in specification or colour to the originally ordered product we will issue an immediate refund in-line with your chosen method of payment.

You sent me the wrong product?

If we have mistakenly sent you an incorrect product, please accept our sincerest apologies. Please return the item to us and we will ensure the correct product is sent out and refund to you the cost of return carriage.

I believe my item may be faulty?

On very rare occasions an item can prove to be faulty. We have stringent quality controls to minimise the possibility of faulty goods but if an item you’ve received is proven faulty we will not hesitate to offer you a full refund; replacement or exchange of product. All goods returned as faulty will be inspected for manufacturing defects before a refund of postage and/or a refund or replacement of product is offered.

Is it safe to purchase from your site?

We offer a very safe shopping environment. You can shop in complete confidence with Heavenly Feet and full details of the importance we place upon website and personal data security can be found in our Privacy Section

Do you accept telephone orders?

Our website is designed to be very user friendly and easy to order from.  If you do experience an issue then we can take a telephone order on 01858 414426 but orders should be placed via the website wherever possible.